Privacy Policy

Effective date: 22 April 2025

At Quality Workwear Services Ltd (“QWS”, “we”, “us” or “our”), we are committed to protecting your privacy and managing your personal data responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase from us.

By using our website (www.qualityworkwear.co.uk), you agree to the terms outlined below.

1. Who We Are

Quality Workwear Services Ltd
Registered address: Unit 2, the Square, Diplocks Way, Hailsham BN27 3JF
Company number: 00892084
Email: info@qualityworkwear.co.uk
Telephone: 01323 440720

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Information – Full name, job title (if provided)
  • Contact Information – Email address, phone number, delivery address
  • Account Information – Login details if you create an account
  • Order Information – Details of items purchased, delivery preferences, payment status
  • Payment Information – Processed securely by our payment partners (we do not store card details)
  • Usage Information – How you use our website, including cookies and analytics
  • Marketing Preferences – If you opt in to receive updates or offers

3. How We Use Your Data

We use your information to:

  • Process and deliver orders
  • Communicate with you about your purchase
  • Respond to customer service enquiries
  • Provide account and delivery updates
  • Improve the performance of our website
  • Send marketing communications (only if you’ve opted in)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – To process your order and provide our services
  • Consent – For marketing communications (you can withdraw at any time)
  • Legitimate interest – To improve our website and customer experience
  • Legal obligation – To comply with tax or business regulations

5. Who We Share Your Data With

We only share your personal data with third parties where necessary to fulfil your order or run our business, including:

  • Payment service providers (e.g. Stripe, PayPal)
  • Courier and delivery companies
  • IT and website support providers
  • Professional advisers (accountants, legal services if required)

All third parties are required to respect the confidentiality and security of your data.

6. Marketing Preferences

You will only receive marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly at info@qualityworkwear.co.uk.

7. Cookies and Analytics

We use cookies to improve your browsing experience and understand how our website is used. This may include tools such as Google Analytics.

For more information, see our Cookie Policy.

8. How We Store and Protect Your Data

We store your data on secure servers with appropriate technical and organisational safeguards in place. We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request deletion of your data where there is no legal reason to keep it
  • Object to or restrict how your data is processed
  • Withdraw your consent for marketing at any time

To exercise any of these rights, please contact us at info@qualityworkwear.co.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

11. Changes to This Polic

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this policy or how we handle your data, contact us at:
📧 info@qualityworkwear.co.uk
📞 01323 440720